The item I am interested in ordering says it ships LTL/Freight, what does this mean?
This means your product will ship packed on a pallet and ship via common carrier. We urge you to read our Shipping/Delivery Policy before placing your order.
When I'm Ordering it asks me for a patina/finish, what is this?
A Patina/Finish is the coloring choice you have available for your purchase. Each item is available only in the colors that are shown on each product page. Each manufacturer has their own selection of finish options.
I'm not sure which color to choose, am I able to receive samples before I order?
Yes, many of our manufacturers will send color samples. There is a small fee (ranging from $5-$15 per color selection) plus shipping charges for most color samples sent.
I looked at a finish on my tablet and then on my computer, and the colors look different, why?
It is important to remember that colors may appear differently between different media types and monitors. If you are unsure about your color selection, please call customer service at 800-920-7457 for assistance.
Do you offer any coupons or discounts?
Yes, We often have monthly, weekly, or daily deals. Be sure to sign up for our newsletter, content with us on Facebook, google plus, or follow us on twitter to receive updates of our current promotions!
What are your operating hours?
Our customer service team is available Monday through Friday 9am to 5pm Eastern Standard Time via telephone at 800-920-7457 or via e-mail. If you are unable to reach our team via telephone, rest assured we regularly check our voicemail and your call will be return as quickly as possible. or send us an email at CustomerCare@Garden-Fountains.com
Can I return the product I purchased?
Please view our full return policy regarding returns.
I am interested in an item by a manufacturer you carry, but I can't find the item, am I able to order it?
Contact our customer service department at 800-920-7457 (Mon-Fri 9am to 5pm EST) or by e-mail on our contact us page. Many times we are able to order the item!
I am interested in ordering multiple products, do you offer quantity discounts?
Many of our products, when ordered in multiples, are eligible for discounts. If a product states it has bulk pricing available, simply add more than one to your cart and the item price will automatically adjust. If the products you are interested in do not show bulk pricing, contact us, we'd be glad to see if we can offer an additional discount!
Didn't find the answer to your question? Please visit our contact us page to send us your question!