Our Products ship to the 48 contiguous United States. International Shipping is NOT available. Garden-Fountains.com reserves the right to deny orders to shipping locations where additional fees may apply or may allow the customer to pay any additional fees in order for order processing to continue in special circumstances: i.e. United States island deliveries
How do our Products ship:
All of our manufacturers choose the best method in which to ship your product to ensure their safe arrival to your shipping location. Our manufacturers ship products via UPS, Fedex, Or LTL Freight/Common Carrier.
If your item is shipping via LTL Freight/Common Carrier, this means that the product will be safely packed on a pallet. The pallet will then be wrapped in shrink wrap to ensure safe arrival at your shipping location.
If your order ships via LTL Freight, once the item ships, you will receive a shipping confirmation via email. You will then be contacted by the trucking company to set up a delivery date and time frame for delivery when they arrive to your local area. All of our orders are noted to receive residential and liftgate instructions. What this means is that once the trucking company arrives at your shipping location, they will unload your palletized item onto your property with a liftgate. The trucking company will then place your palletized item on your property. Please note: The trucking companies are required to place the pallet onto your property, ie: driveway, sidewalk in front of your shipping location if no driveway is available but they are not able to assist you with final placement of your palletized item or any unpacking of the item. Please note that once an item has shipped, any changes to the delivery address will result in additional shipping fees. Reconsignment will not be initiated until these fees are paid in full.
When your item arrives to your shipping location it is very important to make sure you inspect the full pallet before signing for the delivery driver. It is important to do an inspection to make sure no pieces are damaged. If you are unable to view all of the items within the pallet, please note on the delivery slip, unable to inspect for hidden damage. In the event that you do come across a damaged piece or item, please see the below section on Damages.
If you have any questions regarding the shipment of a specific item, please contact customer service before purchasing at 800-920-7457 Monday to Friday 9am to 5pm EST or via our contact us page.
Damages and Claims:
If a damaged item or piece is found upon delivery, it must be noted on the Bill of Lading signed by you at delivery time.
All of our manufacturers do their very best to ensure your order arrives safely and complete to your shipping location. In the event that a damage or missing item does occur in the shipping process, the claim must be reported within 24 hours of documented delivery.
Each manufacturer may request photos of the damaged product for replacement pieces or credit to be given as well as submission for damage claims and for informational purposes for future packaging/product solutions. You may also be required to keep the damaged product and all shipping materials for a period of time for any shipping company (UPS, FEDEX, or Common Carrier) to inspect the product until final claim completion.